Returns & Exchanges

At Willow Boutique, we want you to love every piece you purchase, but we offer easy returns within 30 days of delivery if something isn't quite right. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or store credit.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging and include the printed packing slip to ensure faster processing.

3

Ship It Back

Download and print your pre-paid shipping label, then drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing